We want to you to be completely satisfied with your purchase from Fan-tastic Shade Clips! However, if you are not happy with your purchase and would like to return an item, or you received an item that is damaged or defective, please select one of the return options so we can process your return or replacement order as quickly as possible.
RETURNS
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
- Returned within 30 days of receipt
- Packed in original packaging with all parts and components
- In new condition with no damage
- Lamp shades and Fan Shades must be wrapped in their original wrapping
- Special Ordered Items are NON-RETURNABLE
- Original shipping charges cannot be refunded.
- Return Form included with the returned items
Any items that do not meet the above criteria will be subject to a restocking fee Credits will be issued using your original payment method, please allow up to 30 days for return and refund.
1) Contact Customer Care: You can contact our Customer Care team at (855) Fan-Clips or at Customercare@fantasticshadeclips.com purchase a USPS return label to use when you drop off your package at your local USPS shipping location. This service is only available for Continental U.S. shipments. If you would like USPS to pick up at your front door there is an additional fee of $9 per box. Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails.
| RETURN SHIPPING | |
| Small Box | $9 |
| Medium Box | $19 |
| Large Shade Box | $29 |
2) Shipper of Your Choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Include the Return Form in the box to ensure we can process your return. Please keep in mind that Fan-tastic Shade Clips cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address.
Fan-Tastic Shade Clips
Returns Department
511 SE 5th Ave., Suite 1914
Fort Lauderdale, FL 33311
DAMAGED/DEFECTIVE MERCHANDISE
Fan-Tastic Shade Clips takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact Customer Care within 48 hours at (855) Fan-Clips or at CustomerCare@fantasticshadeclips.com so we can arrange for a pickup and replacement of the item.
- Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails
- Do not dispose of broken or damaged items
- Please save all packaging and boxes
- If possible, please include pictures of the item and packaging when emailing Customer Care
Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from Fan-Tastic Shade Clips. If you are not satisfied for any reason, please contact Customer Care and we will make it right.